The Service Profit Chain teaches us that happy employees lead to happy customers, and ultimately, better business results. Research shows that:
- A 5% increase in employee engagement can drive a 0.6% increase in revenue.
- Engaged teams show 21% higher profitability and 17% higher productivity.
- Companies in the top quartile of engagement have up to 59% lower turnover.
These aren’t HR stats. They’re business stats.
Signals operationalises engagement as a leading indicator of performance, not a lagging metric.
Weekly check-ins help you spot small issues before they become big problems. Safety, speed, and signal strength,built into the method.
| 📈 Metric | 💡 Impact |
| 5% Increase in engagement | → 0.6% boost in revenue (Service-Profict Chain) |
| Highly engaged teams | → 21% more profitable, 17% more productive (Gallup) |
| Top quartile engagement companies | → 59% less turnover, 41% lower absenteeism |
| Weekly check-ins (vs bi-yearly) | → 12x more timely signals, 80% increase in actionability |
| Anonymous + frictionless | → 3x higher response rates vs traditional HR surveys |