Method

Aligning with the Service-Profit Chain

Signals’ methodology is rooted in the service-profit chain concept, recognising that employee satisfaction is a precursor to customer satisfaction and business success.

  • Employee Engagement: By actively involving employees in feedback processes, Signals boosts morale and commitment.
  • Customer Satisfaction: Engaged employees are more likely to deliver exceptional customer service.
  • Business Growth: Enhanced customer satisfaction drives loyalty and profitability.